The #1 thing you can do as a venue to increase revenue is to respond to guests faster. Venues that respond in under 1 hour, 2x their conversion rate compared to those that respond later that day (40% vs 20%).
Now you can easily see how quickly you and your team are responding to inquiries so you can track this key metric in reports.
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How it works:
- The report displays the average response time in hours
- It measures the time a contact form is submitted to the first response (it does not factor in the automated contact form email)
- It counts total elapsed time - including nights, weekends, and holidays ๐
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Good to know:
- User stats reflect event ownership, not necessarily who sent the first reply
- Data is backfilled for the past year