You can now choose which AI model powers your AI Reply suggestions. Pick ChatGPT(OpenAI) or Claude(Anthropic) based on what feels best for your venue's voice.
The two models have slightly different personalities. If your replies have been ending with too many clarifying questions ("please confirm X, Y, and Z"), try switching to Claude for a more concise tone.
You can also customize the instructions for the AI Reply as well under the "Additional AI Agent Instructions".
Where to find it: Settings → Email → AI Reply Customization
Switch anytime. We'd love to hear which one your team prefers!